Rest. service junior restaurant host

Descripción

The Junior Host is responsible for greeting guests as they enter the dining room, seat guests at their assigned table, and greet guests as they leave the dining room; during Breakfast , Lunch and Dinner service. As with all of our team members, you’ll be a highly visible member of the team, and will constantly interact with our guests and helping them with questions. The vacation experience we promise our guests will start with you!



The Junior Host is required to greet the guests as they approach the podium and seat guests as assigned by the YTD Hostess.
To present the menus (and wine list during dinner) when seating the guests, and give the Guest Information Ticket to the Team Head Waiter/Waitress.
When not seating guests, to visit tables and engage in light conversation and/or assist in any guest concerns.
One Junior Host must be available at the podium at all times to greet/seat late dining guests and/or to wish each departing guest a “Very good evening”.
When assigned to Lido, it is the duty of the Junior Host to act as ambassadors by engaging in light conversation with guests, and assist guests when opportunity is presented.
Receive training from the YTD Hostess in silverwhere and manning the podium during YTD Dinner.
Assist the Sr. Asst. Maitre D’ / Maitre D’ with reservations during Embarkation.
To communicate with the Rest. Host regarding Bon Voyage gifts and Special Dietary requirements for YTD guests.
To monitor and support any team that needs immediate assistance, with a view of maintaining smooth service and guest satisfaction. If any concerns cannot be resolved in a satisfactory manner the Sr. Asst. Maitre D’ / Maitre D’ is advised.
To understand SilverWhere (Assigned Seating) in order to assist the Maitre D’ in resolving table assignment queries at the podium, and seat those guests accordingly (should any query be more complicated, to advise the Sr. Asst. Maitre D’ / Maitre D’ immediately).
To be familiar with the CRS system and report all incidents to the Sr. Asst. Maitre D’ / Maitre D’ (accidents, problematic guests, service complaints etc.).

Beneficios